SESSION DESCRIPTIONS: Wednesday, May 04, 2016

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7:00-8:20 / Wednesday, May 04

Women@Work Breakfast
Panelists: Ann Wiseman, The Art of Shaving; Shannon Kelly, The Paper Store; Kimberly Georgeton, Arhaus
Nicole Crowe & Jennifer Deschamps, Aptos
At Aptos we like to engage our colleagues and customers differently, and with this is mind, Aptos Women@Work was founded as a forum for women to share ideas, inspiration and most of all provide support. This year, we’re asking our Customers to engage with us and share their story. As retailers, we all understand the value of building our brands. But what about your own personal brand? Join us for breakfast and start your day hearing from retail women leaders who have successfully built the brand of ‘me’!

8:30-9:30 / Wednesday, May 04

Singular Commerce and The Power of One: Enabling Seamless Experiences
Ian Rawlins, Strategy Leader, Aptos
During this always-interesting and informative session, Ian Rawlins, Strategy Leader for Aptos, will share his unique perspective on how Aptos’ Singular Commerce platform strategy puts the Power of One to work to enable differentiating, efficient and seamless experiences in every channel and touch point. Ian’s session will include: An update of our vision for our Singular Commerce platform, a review and discussion of highlights from recent releases and advancements on the platform, and a discussion of what you can expect from us as we look forward over the next 12-24 months
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enteprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

9:30-10:15 / Wednesday, May 04 - Keynote

Keynote: Winning through Irrationality: Getting Inside the Mind of your Customers
Tim Ash, CEO, Sitetuners
People don't make fully "rational” decisions. Your web experiences may be laid out in a logical way, and that could be costing you a lot of money. When you understand the latest in neuromarketing research to bias visitors subconsciously you can make it more likely that they will take the desired action on your landing page. Learn the power of framing, irrational anchors, and visual biases. Find out what motivates your primitive reptilian brain, and how to skyrocket online conversion rates.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store

10:15-5:00 / Wednesday, May 04

Tour the Solutions Zone and Win!
Meet with Aptos and our technology partners to experience today's most advanced solutions for retail. Complete your Engage Passport by visiting kiosks in the Solutions Zone to win one of our Engage prizes, including 1 of 2 Amazon Echo devices! Winners will be announced at the Silent Auction event on Wednesday at 4:30pm in the Solutions Zone. Return your completed passport to the registration desk or to the Mobile App Help desk in the
Solutions Zone for your chance to win!

10:45-11:45 / Wednesday, May 04

Retail Compass: Store Advisory Board
Chris Maragoudakis & Mike Hughes, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Store and Mobile Store to participate in our Store Advisory Board. In this session, we’ll discuss proposed investments for these solutions and their business value as part of our next-generation roadmap.
Track: One Interaction
Product: Store

Retail Compass: Digital Commerce and Enterprise Order Management Advisory Board
Shane Desrochers & Chase Dodge, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Digital Commerce and Enterprise Order Management to participate in our Digital Commerce / OMS Advisory Board. In this session, we’ll discuss proposed investments for these solutions and their business value as part of our next-generation roadmap. You’ll also receive casino chips to vote on your preferences and priorities for future development.
Tracks: One Interaction, One Order
Products: Digital Commerce

Retail Compass: CRM Advisory Board
Sarah Barron, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos CRM and Clientelling to participate in our CRM Advisory Board. In this session, we’ll discuss proposed investments for these solutions and their business value as part of our next-generation roadmap.
Track: One Customer
Product: CRM

Retail Compass: Merchandising Advisory Board
Helen Kostis & Nick Leeper, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Merchandising and WMS to participate in our Merchandising Advisory Board. In this session, we’ll discuss proposed investments for these solutions and their business value as part of our next-generation roadmap. Issues to be considered include: Going to the Cloud - what's first?; data security; kitting; UDC - replenishment; forecasting - usability; and actionable analyses with Analytics.
Track: One Product
Product: Merchandising

Retail Compass: Audit and Operations Management Advisory Board
Darlene Bogusz, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Audit and Operations Management (including Sales Audit, Loss Prevention, Voucher Management and Employee Productivity and Commissions) to participate in our AOM Advisory Board. In this session, we’ll discuss proposed investments for this solution and its business value as part of our next-generation roadmap.
Track: One Truth
Product: AOM

Retail Compass: Enterprise Analytics Advisory Board
Cheryl Cochran & Leigh Ann Murgi, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Analytics to participate in our Analytics Advisory Board. In this session, we’ll discuss proposed investments for this solution and its business value as part of our next-generation roadmap.
Track: One View of the Enterprise
Product: Analytics

1:00-2:00 / Wednesday, May 04

Store Advisory Board: Ante Up and Vote
Chris Maragoudakis & Mike Hughes, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, Store Advisory Board participants will use casino chips to vote on their preferences and priorities for the future development of Aptos Store and Mobile Store.
Track: One Interaction
Product: Store

CRM Advisory Board: Ante Up and Vote
Sarah Barron, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, CRM Advisory Board will use casino chips to vote on their preferences and priorities for the future development of Aptos CRM and Clienteling.
Track: One Customer
Product: CRM

Merchandising Advisory Board: Ante Up and Vote
Helen Kostis & Nick Leeper, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, Merchandising Advisory Board participants will use casino chips to vote on their preferences and priorities for the future development of Aptos Merchandising and WMS.
Track: One Product
Product: Merchandising

Audit and Operations Management Advisory Board: Ante Up and Vote
Darlene Bogusz, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, AOM Advisory Board participants will use casino chips to vote on their preferences and priorities for the future development of Aptos Audit and Operations Management.
Track: One Truth
Product: AOM

Enterprise Analytics Advisory Board: Anti Up and Vote
Cheryl Cochran & Leigh Ann Murgi, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, Analytics Advisory Board participants will use casino chips to vote on their preferences and priorities for the future development of Aptos Analytics.
Track: One View of the Enterprise
Product: Analytics

2:10-3:00 / Wednesday, May 04

The Future is Here. Are Your Stores Ready?
Shannon Warner, Cognizant
The digital store is a reality. By laying down a foundation for omnichannel, retail executives ready their stores for deeper customer engagement—and the opportunity to generate increased traffic, conversion and basket size.  This interactive session will show you how. You’ll gain a solid understanding of how shopper behaviors are changing, how digital and physical experiences can converge in the store to enhance the brand experience, and how to begin developing innovative store experiences that will engage your customers deeply and grow your business.
Track: One Interaction
Products: Store, Digital Commerce

Order Complete: Leverage Warehouses to Deliver on Customer Promises
Danny Bilodeau, Aptos
Yes, you're capturing and processing customer orders, but do your warehouses feel like assets or liabilities? Ineffective warehouses can threaten your ability to deliver on customer promises and can eat up profit along the way! Learn how retailers using the right technology can turn warehouses into a competitive advantage.  This session includes a solution overview.
Tracks: One Product, One Order
Products: Merchandising/WMS, Digital Commerce

Sales Audit and Order Management Systems Integration
Ann Wiseman, The Art of Shaving
Darlene Bogusz, Aptos
Aptos' Enterprise Order Management (EOM) solution is an incredibly flexible tool through which to manage orders, while Sales Audit brings that same flexibility to the task of validating and consolidating transaction information from all sources. This session will bridge the gap between these two solutions by explaining how EOM-specific functions will be represented in Sales Audit and will subsequently feed to other retail systems.
Track: One Truth
Product: AOM

Merchandising through the Eyes of the Customer with Analytics
Cheryl Cochran & Leigh Ann Murgi, Aptos
The changing dynamics of customers and their expectations brings new challenges to traditional merchandising. To be competitive and profitable, today's merchants need deep analytical abilities, particularly on customer data. Attend this session to learn how merchants can analyze their business through the eyes of the customer. This session will also explore how to expose and gain adoption of CRM data by merchants, as well as how to apply segmentation across the enterprise.
Tracks: One View of the Enterprise, One Product
Products: Analytics, Merchandising

Support Services - Beyond Maintenance 
Sonia Calcagni, Megan Corsetti & John Palermo, Aptos
How well do you know Aptos support? If you think it's just what we do day-to-day to resolve issues, you may want to think again. Our support team offers a wide range of services that can help remove more of your team's IT burden, so they can focus more on what the want and need to do: running your business! This session will introduce you to Aptos Direct-to-Store Support, our first-level help desk for your stores; Dedicated Support, with trained client/product specialists on call during critical periods; Hardware Support, with everything from warranty management to advance exchange programs to preventive maintenance services; and technical training to help you become more efficient and independent.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

3:30-4:20 / Wednesday, May 04

Knock-Out a Stock-Out to Maximize Inventory Performance
Cheryl Cochran & Carlo Hanna, Aptos
Stockouts, overstocks and other inventory imbalances rob you of substantial profits everyday. But getting your levels just right is no easy task. It calls for a well-defined game plan, tight coordination of a wide range of variables, and the accurate handling of reams of retail data. Learn how to take control of this complex, ongoing process. Using advanced analytics, you can quickly identify stockout and overstock situations and take corrective actions through channel or location transfers, re-orders of best sellers, and improved buying, allocation and markdown decisions.
Track: One View of the Enterprise
Products: Analytics, Store

Boost Your Bottom-Line with Clienteling
Tanya Bowen, BTE; Will Stephenson, Aptos
What's the bottom-line value of truly connecting with your customers, one-on-one? Immense–when it's approached and managed the right way! Clienteling makes it happen. It gives you the tools to develop and manage deep personal relationships that keep your best customers informed, motivated, and coming back. In this session we'll learn the clienteling process from the ground up: what it is, who it's for, how it works and how to measure your results, plus proven best practices and a host of real-world examples.
Track: One Customer
Product: CRM

When Customers Meet Product: Matchmaking with Assortment Planning
Nick Leeper, Aptos
Consider that critical moment when your potential customer comes into contact with your offer. Is what you're offering the right item at the right time in the right place? Or is that shopper going to move on to the next store or go to another site? Planning assortments is all about knowing your customer, and your business is at risk if you're relying on manual worksheets. This session digs into assortment planning, identifies top challenges, and provides an overview of the assortment planning solution.
Track: One Product
Products: Merchandising/Planning

Payment and Security - What's New and What's Ahead
Darlene Bogusz, Aptos
Ryan Grogman, BRP
Technology continues to offer retailers and consumers more options to pay for goods and services. However, it's a reality that this technology is vulnerable to attacks from outside parties, which can be costly financially, but devastating in terms of brand and customer loyalty. Attend this session to review current issues and opportunities in payment and security, including certification updates for EMV/E2EE and the use of the Verifone Point Solution. We'll also demystify the components of EMV.
Track: One Interaction, One Truth
Products: AOM, Store

Sessions and Speakers are subject to change