One View of the Enterprise Session Descriptions

Retail Analytics

One CustomerOne InteractionOne OrderOne Product | One Truth | One View of the Enterprise


8:30-10:00 / Tuesday, May 03 - General Session

Welcome: Engaging Customers Differently
Noel Goggin, CEO and Cultural Leader, Aptos
What a Difference a Year Makes! It's remarkable how much has changed since our 2015 client conference–for Aptos and our clients! After spinning off from Epicor last June, we have leveraged our independence to re-new our commitment to deliver more substantial value to our retailers, to re-energize our resources with new talent and facilities, and to re-focus our strategies on singular commerce and seamless experiences, enabled by the Cloud. In this keynote welcome address, Aptos CEO and Culture Leader Noel Goggin will present an in-depth, guided tour of where we've been, what we've accomplished and where we're headed on your behalf. You'll learn about the many improvements we've made–and continue to make–as part of a renewed, customer-centric organization; what it means and what we've done to Engage Customers Differently; how we're reinforcing this culture internally at every level with The Aptos Way, and what our clients have achieved in the past year as partners in our approach.

10:30-11:45 / Tuesday, May 03 - Keynote

Keynote: Five Dysfunctions of Team
Pat Lencioni, Founder and CEO, The Table Group According to Patrick Lencioni, business author and CEO of the The Table Group, teamwork remains the ultimate competitive advantage--both because it is so powerful and so rare. He makes the point that if you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. In this insightful keynote based on his runaway best-seller, The Five Dysfunctions of a Team, Pat will uncover the natural human tendencies that derail teams and lead to politics and confusion in so many organizations. Audience members will walk away with specific advice and practical tools for overcoming the dysfunctions and making their teams more functional and cohesive.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

1:00-1:50 / Tuesday, May 03

Got ROI?  Leading Change and User Adoption to Deliver Investment Value
Greg, TPS
Leigh Ann Murgi & Cheryl Cochran, Aptos
The right technology, coupled with the right processes, can help onboard new or improved capabilities that enhance competitiveness, profitability and customer satisfaction. With Analytics, those gains can be profound. However, to maximize returns on that investment, retailers also need to ensure that users are properly oriented, trained and comfortable with the shift. Join our retail panel of "people" pros as they offer insights into change management, user adoption, and strategies for maximizing Analytics ROI.
Track: One View of the Enterprise
Product: Analytics

2:00-2:50 / Tuesday, May 03

Leveraging Customer Data with Enterprise Analytics
Sarah Barron & Cheryl Cochran, Aptos
Aptos CRM enables you to collect rich data on all aspects of your customers' interactions with your brand across time and channels, but are you using it effectively to truly understand their behaviours and optimize your decisions? This session will show you how to leverage CRM to its full advantage with Aptos Analytics. We'll explain the extended capabilities available by combining these powerful solutions, the benefits of integrating CRM into your data warehouse, customer segment migration in Analytics, and more.
Tracks: One View of the Enterprise, One Customer
Products: CRM, Analytics

3:10-4:00 / Tuesday, May 03

Deployment in the Cloud
Mike Verdeyen, Aptos
As your solutions partners, we are committed to continually improving product deployment, upgrades and integration as part of the longer term Cloud roadmap. In this session, Mike Verdeyen, CTO of Aptos, will provide details around the key
areas that our Core Development team is focused on to make the delivery and maintainability of theAptos suite of products easier, better and faster.
Track: One Customer, One Interaction, One Product, One Truth, One View of the Enterprise
Products: Store, CRM, Merchandising, AOM, Analytics

Yes, We have Your Size!!
Nick Leeper, Aptos
Are you truly optimizing size? Are you overstocked in some sizes and stocked out in other sizes, causing missed markdowns and missed sales? You are not alone as this is an industry wide dilemma. Advanced sizing analysis offers retailers amazing performance improvements in sales, margin and inventory velocity while improving customer satisfaction. Join Aptos' Nick Leeper as he discusses opportunities in sizing, including customer-centric buying and allocation, localization, and capturing "true" demand.
Tracks: One Product, One View of the Enterprise
Products: Merchandising, Analytics

4:10-5:00 / Tuesday, May 03

Knock-Out a Stock-Out to Maximize Inventory Performance
Cheryl Cochran & Carlo Hanna, Aptos
Stockouts, overstocks and other inventory imbalances rob you of substantial profits everyday. But getting your levels just right is no easy task. It calls for a well-defined game plan, tight coordination of a wide range of variables, and the accurate handling of reams of retail data. Learn how to take control of this complex, ongoing process. Using advanced analytics, you can quickly identify stockout and overstock situations and take corrective actions through channel or location transfers, re-orders of best sellers and improved buying, allocation and markdown decisions.
Track: One View of the Enterprise
Products: Analytics, Store

Support Services - Beyond Maintenance
Sonia Calcagni, Megan Corsetti & John Palermo, Aptos
How well do you know Aptos support? If you think it's just what we do day-to-day to resolve issues, you may want to think again. Our support team offers a wide range of services that can help remove more of your team's IT burden, so they can focus more on what the want and need to do: running your business! This session will introduce you to Aptos Direct-to-Store Support, our first-level help desk for your stores; Dedicated Support, with trained client/product specialists on call during critical periods; Hardware Support, with everything from warranty management to advance exchange programs to preventive maintenance services; and technical training to help you become more efficient and independent.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

8:30-9:30 / Wednesday, May 04

Singular Commerce and The Power of One: Enabling Seamless Experiences
Ian Rawlins, Strategy Leader, Aptos
During this always-interesting and informative session, Ian Rawlins, Strategy Leader for Aptos, will share his unique perspective on how Aptos’ Singular Commerce platform strategy puts the Power of One to work to enable differentiating, efficient and seamless experiences in every channel and touch point. Ian’s session will include: An update of our vision for our Singular Commerce platform, a review and discussion of highlights from recent releases and advancements on the platform, and a discussion of what you can expect from us as we look forward over the next 12-24 months
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enteprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

9:30-10:15 / Wednesday, May 04 - Keynote

Keynote: Winning through Irrationality: Getting Inside the Mind of your Customers
Tim Ash, CEO, Sitetuners
People don't make "rational” decisions. Your web experiences may be laid out in a logical way, and that is costing you a lot of money. Understand the latest in neuromarketing research to bias visitors subconsciously, and make it more likely that they will take the desired action on your landing page. Learn the power of framing, irrational anchors, and visual biases. Find out what motivates your primitive reptilian brain, and how to skyrocket online conversion rates.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store

10:45-11:45 / Wednesday, May 04

Retail Compass: Enterprise Analytics Advisory Board
Cheryl Cochran & Nick Leeper, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Analytics to participate in our Analytics Advisory Board. In this session, we’ll discuss proposed investments for this solution and its business value as part of our next-generation roadmap.
Track: One View of the Enterprise
Product: Analytics

1:00-2:00 / Wednesday, May 04

Enterprise Analytics Advisory Board: Anti Up and Vote
Cheryl Cochran, Nick Leeper, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, Analytics Advisory Board members will use casino chips to vote on their preferences and priorities for the future development of Aptos Analytics.
Track: One View of the Enterprise
Product: Analytics

2:10-3:00 / Wednesday, May 04

Merchandising through the Eyes of the Customer with Analytics
Carlo Hanna & Cheryl Cochran, Aptos
The changing dynamics of customers and their expectations brings new challenges to traditional merchandising. To be competitive and profitable, today's merchants need deep analytical abilities, particularly on customer data. Attend this session to learn how merchants can analyze their business through the eyes of the customer. This session will also explore how to expose and gain adoption of CRM data by merchants as well as how to apply segmentation across the enterprise.
Tracks: One View of the Enterprise, One Product
Products: Analytics, Merchandising

3:30-4:20 / Wednesday, May 04

Empowering Stores with Enterprise Analytics
Leigh Ann Murgi & Cheryl Cochran, Aptos
Centralizing store operations is cost-effective and allows the stores to focus on sales. However, when stores are empowered with information and insights, they can often make decisions that optimize the selling environment to increase sales, improve customer satisfaction, and control costs. Attend this session to review industry best practices in bringing the right data to stores, including how to leverage mobile, POS, and the right data for the right roles in store operations.
Track: One View of the Enterprise, One Store
Products: Analytics, Store

8:00-12:00 / Thursday, May 05

Ask the Analytics Experts
Cheryl Cochran & Nick Leeper, Aptos
It’s all about you! Leverage the Enterprise Analytics knowledge and experience of Aptos colleagues by scheduling some one-on-one time to ask questions and discuss anything from guiding users to become consumers of data not gatherers, creating one version of the truth, exploring newest capabilities in Analytics, launching Analytics to the store, or create your own topic to explore and discuss. Appointment requests are sourced on a first-come, first served basis and limited to availability, so request today!
Track: One View of the Enterprise
Product: Analytics

8:30-9:45 / Thursday, May 05

Topic Table: Merchandising and Analytics Change Management and User Adoption Strategies
LeighAnn Murgi & Helen Kostis, Aptos
Technology and processes only provide the potential for improved business results. To maximize potential, organizations must have a strategy for ensuring people embrace the proposed change and feel empowered and comfortable with the new solution. This topic table will address topics like change management strategy, common barriers, and maximizing the value of the Aptos Merchandising and Analytics solutions.
Tracks: One View of the Enterprise, One Product
Products: Analytics, Merchandising

Topic Table: Omni-Channel Analytics
Speaker: TBD
You know analytics can be powerful, but are you focusing on those analytics that stand to make the biggest impact to your organization? This topic table will explore analytical capabilities such as evaluating sales activities and performance from devices and channels and maximizing value from demand vs. fulfillment analytics across the enterprise.
Tracks: One Order, One View of the Enterprise
Products: Enterprise Order Management, Analytics

10:00-10:30 / Thursday, May 05

Engage Insider: Sights, Sounds and Surveys from Aptos Engage Year One
Dave Bruno, Aptos
Aptos Engage is an opportunity to learn from people from all walks of retail. In and out of sessions, there is a lot of great conversation, networking, collaboration, discovery, and meetings. In this fun, quickly-paced 30-minute session, we'll share what's been top-of-mind from attendees in the form of surveys, interviews, and attendee experiences. Be sure to attend - you might be the star of the show!
Tracks: All
Products: All

10:30-11:00 / Thursday, May 05

Top Takeaways from Engage 2016
Dave Bruno, Aptos
Three days, four keynote speakers, six breakout tracks, nine topic table conversations, ten hours of Solution Zone meetings, and forty breakout sessions: the Engage 2016 agenda promises to deliver a bounty of insights and valuable information. There will be more than any one person – or company- couldpossibly cover. But worry not – this final session of Engage 2016 has your back.  We will recap the “aha” moments, the most valuable information and the top takeaways from three days of presentations, case studies, topic tables and workshops to ensure you leave Las Vegas armed with everything you need to hit the ground running and begin implementing change in your organization the minute you return home.
Tracks: All
Products: All

Sessions and Speakers are subject to change