One Truth Session Descriptions

Audit Operations Management
 

One CustomerOne InteractionOne OrderOne Product | One Truth | One View of the Enterprise

 

8:30-10:00 / Tuesday, May 03 - General Session

Welcome: Engaging Customers Differently
Noel Goggin, CEO and Cultural Leader, Aptos
What a Difference a Year Makes! It's remarkable how much has changed since our 2015 client conference–for Aptos and our clients! After spinning off from Epicor last June, we have leveraged our independence to re-new our commitment to deliver more substantial value to our retailers, to re-energize our resources with new talent and facilities, and to re-focus our strategies on singular commerce and seamless experiences, enabled by the Cloud. In this keynote welcome address, Aptos CEO and Culture Leader Noel Goggin will present an in-depth, guided tour of where we've been, what we've accomplished and where we're headed on your behalf. You'll learn about the many improvements we've made–and continue to make–as part of a renewed, customer-centric organization; what it means and what we've done to Engage Customers Differently; how we're reinforcing this culture internally at every level with The Aptos Way, and what our clients have achieved in the past year as partners in our approach.

10:30-11:45 / Tuesday, May 03 - Keynote

Keynote: Five Dysfunctions of Team
Pat Lencioni, Founder and CEO, The Table Group According to Patrick Lencioni, business author and CEO of the The Table Group, teamwork remains the ultimate competitive advantage--both because it is so powerful and so rare. He makes the point that if you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. In this insightful keynote based on his runaway best-seller, The Five Dysfunctions of a Team, Pat will uncover the natural human tendencies that derail teams and lead to politics and confusion in so many organizations. Audience members will walk away with specific advice and practical tools for overcoming the dysfunctions and making their teams more functional and cohesive.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

1:00-1:50 / Tuesday, May 03

Audit and Operations Management (AOM): What's New and What's Ahead
Darlene Bogusz, Aptos
Your retail operations are supported by a wide array of systems, and your overall performance depends in large part on how well they work together. That’s one reason why your use of Sales Audit, the core component of AOM, is so important. As the central processor and validation engine for all your vital transaction data, Sales Audit sits at the very center of your enterprise systems. That’s also why we are continually working to develop this solution to help you leverage new opportunities and adapt to change. This session will focus on our efforts to integrate Sales Audit with OMS and EMV. We’ll also cover a number of new features such as multi-record mass delete, transaction attachment improvements, support for larger amount fields, and more.
Track: One Truth
Product: AOM

2:00-2:50 / Tuesday, May 03

Transitioning Sales Audit to EMV - Get in the Know
Darlene Bogusz & Johnny Legakis, Aptos
You're probably well on your way to implementing or planning EMV (if you're not already set up). And though you no doubt understand the issues from a payments perspective, have you considered its impact on Sales Audit? This session will bring you up to speed with everything you need to know. We'll discuss implementation options for EMV and their impact on Audit and Operations Management; the implications of implementing EMV with SA4.1 vs. SA5.x; as well as a range of best practices and recommendations for pairing these solutions for optimal results.
Track: One Truth
Product: AOM

3:10-4:00 / Tuesday, May 03

Deployment in the Cloud
Mike Verdeyen, Aptos
As your solutions partners, we are committed to continually improving product deployment, upgrades and integration as part of the longer term Cloud roadmap. In this session, Mike Verdeyen, CTO of Aptos, will provide details around the key
areas that our Core Development team is focused on to make the delivery and maintainability of theAptos suite of products easier, better and faster.
Track: One Customer, One Interaction, One Product, One Truth, One View of the Enterprise
Products: Store, CRM, Merchandising, AOM, Analytics

Customer Liability: Uncommon Uses, Exceptional Results
Darlene Bogusz & Ankur Barthakur, Aptos
Customer Liability is used extensively by Sales Audit clients, but in vastly different ways. Are you leveraging its full potential? This session will present examples of how this highly flexible module may be applied in valuable ways you may not have considered. For example, it can prevent the re-use of single-use coupons to control fraudulent refunds, track house accounts to avoid the cost of maintaining them in AR, and even track special functions such as rentals, party bookings and league fees. Join us to learn all that Customer Liability could do for you!
Track: One Truth
Product: AOM

4:10-5:00 / Tuesday, May 03

Hidden Gems in AOM
Greg Morgan, Marshall Retail Group
Darlene Bogusz, Aptos
For 20 years, AOM has been helping retailers maintain clean and accurate data, identify fraudulent behavior and streamline auditing processes. You know the value it delivers, but do you really know all that it can do? Attend this session to hear Greg Morgan, Marshall Retail Group and Darlene Bogusz, Aptos share some of AOM's "hidden gems" – great functionality that many retailers either aren't aware of or are not taking full advantage of. Among other things, we'll cover bank reconciliation, report scheduling and user-controlled customization of Loss Prevention Case Management.
Track: One Truth
Product: AOM

Support Services - Beyond Maintenance
Sonia Calcagni, Megan Corsetti & John Palermo, Aptos
How well do you know Aptos support? If you think it's just what we do day-to-day to resolve issues, you may want to think again. Our support team offers a wide range of services that can help remove more of your team's IT burden, so they can focus more on what the want and need to do: running your business! This session will introduce you to Aptos Direct-to-Store Support, our first-level help desk for your stores; Dedicated Support, with trained client/product specialists on call during critical periods; Hardware Support, with everything from warranty management to advance exchange programs to preventive maintenance services; and technical training to help you become more efficient and independent.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics


8:30-9:30 / Wednesday, May 04

Singular Commerce and The Power of One: Enabling Seamless Experiences
Ian Rawlins, Strategy Leader, Aptos
During this always-interesting and informative session, Ian Rawlins, Strategy Leader for Aptos, will share his unique perspective on how Aptos’ Singular Commerce platform strategy puts the Power of One to work to enable differentiating, efficient and seamless experiences in every channel and touch point. Ian’s session will include: An update of our vision for our Singular Commerce platform, a review and discussion of highlights from recent releases and advancements on the platform, and a discussion of what you can expect from us as we look forward over the next 12-24 months
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enteprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

9:30-10:15 / Wednesday, May 04 - Keynote

Keynote: Winning through Irrationality: Getting Inside the Mind of your Customers
Tim Ash, CEO, Sitetuners
People don't make "rational” decisions. Your web experiences may be laid out in a logical way, and that is costing you a lot of money. Understand the latest in neuromarketing research to bias visitors subconsciously, and make it more likely that they will take the desired action on your landing page. Learn the power of framing, irrational anchors, and visual biases. Find out what motivates your primitive reptilian brain, and how to skyrocket online conversion rates.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store

10:45-11:45 / Wednesday, May 04

Retail Compass: Audit and Operations Management Advisory Board
Darlene Bogusz, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Audit and Operations Management (including Sales Audit, Loss Prevention, Voucher Management and Employee Productivity and Commissions) to participate in our AOM Advisory Board. In this session, we’ll discuss proposed investments for this solution and its business value as part of our next-generation roadmap.
Track: One Truth
Product: AOM

1:00-2:00 / Wednesday, May 04

Audit and Operations Management Advisory Board: Ante Up and Vote
Darlene Bogusz, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, AOM Advisory Board members will use casino chips to vote on their preferences and priorities for the future development of Aptos Audit and Operations Management.
Track: One Truth
Product: AOM

2:10-3:00 / Wednesday, May 04

SA and Order Management Systems Integration
Ann Wiseman, The Art of Shaving
Darlene Bogusz, Aptos
Aptos' Enterprise Order Management (EOM) solution is an incredibly flexible tool to manage orders. Sales Audit is an incredibly flexible tool that validates and consolidates transaction information from all sources.This session will bridge the gap between these two solutions - explaining how EOM-specific functions will be represented in Sales Audit and will subsequently feed to other retail systems.
Track: One Truth
Product: AOM

3:30-4:20 / Wednesday, May 04

Payment and Security - What's New and What's Ahead
Darlene Bogusz & Mark Colbert, Aptos
Ryan Grogman, BRP
Technology continues to offer retailers and consumers more options to pay for goods and services. However, it's a reality that this technology is vulnerable to attacks from outside parties, which can be costly financially, but devastating in terms of brand and customer loyalty. Attend this session to review current issues and opportunities in payment and security, including certification updates for EMV/E2EE and the use of the Verifone Point Solution. We'll also demystify the components of EMV.
Track: One Interaction, One Truth
Products: AOM, Store

8:00-12:00 / Thursday, May 05

Ask the AOM Experts
Johnny Legakis, Michael Ford, Aptos
It’s all about you! Leverage the Audit and Operations Management  knowledge and experience of Aptos colleagues by scheduling some one-on-one time to ask questions and discuss anything from media reconciliation, auditing, customer liability, subledger GL setup, tax setup, imports/exports, reporting or create your own topic to explore and discuss. Appointment requests are sourced on a first-come, first served basis and limited to availability, so request today!
Track: One Truth
Product: AOM

8:30-9:45 / Thursday, May 05

Topic Table: What Are Your Burning Tax Questions?
Mark Wilhelm, Avalara
Tax can be a complicated issue for retailers with evolving standards, compliance, and audit requirements around the world. Bring your questions about tax to this topic table or share any insights you have about managing tax. Industry leading Tax Service Provider, Avalara, will be on hand to answer all of your burning tax questions.
Track: One Truth
Product: AOM

Topic Table: Verifone Architectural Payment Options
Vince Torress & Derek Battiest, Verifone
Two big players - Verifone and AJB - have come together, now all operating as Verifone. Discover more about why Verifone acquired AJB and review their different payment options. This topic table is a great opportunity to understand what this acquisition means going forward for retailers and partners.
Track: One Truth
Product: AOM

10:00-10:30 / Thursday, May 05

Engage Insider: Sights, Sounds and Surveys from Aptos Engage Year One
Dave Bruno, Aptos
Aptos Engage is an opportunity to learn from people from all walks of retail. In and out of sessions, there is a lot of great conversation, networking, collaboration, discovery, and meetings. In this fun, quickly-paced 30-minute session, we'll share what's been top-of-mind from attendees in the form of surveys, interviews, and attendee experiences. Be sure to attend - you might be the star of the show!
Tracks: All
Products: All

10:30-11:00 / Thursday, May 05

Top Takeaways from Engage 2016
Dave Bruno, Aptos
Three days, four keynote speakers, six breakout tracks, nine topic table conversations, ten hours of Solution Zone meetings, and forty breakout sessions: the Engage 2016 agenda promises to deliver a bounty of insights and valuable information. There will be more than any one person – or company- couldpossibly cover. But worry not – this final session of Engage 2016 has your back.  We will recap the “aha” moments, the most valuable information and the top takeaways from three days of presentations, case studies, topic tables and workshops to ensure you leave Las Vegas armed with everything you need to hit the ground running and begin implementing change in your organization the minute you return home.
Tracks: All
Products: All

 

Sessions and Speakers are subject to change