One Order Session Descriptions

Order Management


One CustomerOne Interaction |  One Order |  One Product | One Truth | One View of the Enterprise


8:30-10:00 / Tuesday, May 03 - General Session

Welcome: Engaging Customers Differently
Noel Goggin, CEO and Cultural Leader, Aptos
What a Difference a Year Makes! It's remarkable how much has changed since our 2015 client conference–for Aptos and our clients! After spinning off from Epicor last June, we have leveraged our independence to re-new our commitment to deliver more substantial value to our retailers, to re-energize our resources with new talent and facilities, and to re-focus our strategies on singular commerce and seamless experiences, enabled by the Cloud. In this keynote welcome address, Aptos CEO and Culture Leader Noel Goggin will present an in-depth, guided tour of where we've been, what we've accomplished and where we're headed on your behalf. You'll learn about the many improvements we've made–and continue to make–as part of a renewed, customer-centric organization; what it means and what we've done to Engage Customers Differently; how we're reinforcing this culture internally at every level with The Aptos Way, and what our clients have achieved in the past year as partners in our approach.

10:30-11:45 / Tuesday, May 03 - Keynote

Keynote: Five Dysfunctions of Team
Pat Lencioni, Founder and CEO, The Table Group According to Patrick Lencioni, business author and CEO of the The Table Group, teamwork remains the ultimate competitive advantage--both because it is so powerful and so rare. He makes the point that if you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. In this insightful keynote based on his runaway best-seller, The Five Dysfunctions of a Team, Pat will uncover the natural human tendencies that derail teams and lead to politics and confusion in so many organizations. Audience members will walk away with specific advice and practical tools for overcoming the dysfunctions and making their teams more functional and cohesive.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

2:00-2:50 / Tuesday, May 03

The Singular Commerce Experience
Panelists: Gary Zorko, Z Gallerie; Mike Starkey, Performance Bikes; Ralph Niebles, The Art of Shaving
There is much talk in the retail industry around unified commerce or omni-channel or singular commerce, but what are retailers actual doing to deliver the true Singular Commerce experience? Join Gary Zorko from Z Galllerie, Mike Starkey from Performance Bikes, and Ralph Niebles from The Art of Shaving to learn how Singular Commerce is shaping business practices at these leading brands, and the value each one is gaining from this approach.
Tracks: One Interaction, One Order
Products: Store, DC, OMS

4:10-5:00 / Tuesday, May 03

Support Services - Beyond Maintenance
Sonia Calcagni, Megan Corsetti & John Palermo, Aptos
How well do you know Aptos support? If you think it's just what we do day-to-day to resolve issues, you may want to think again. Our support team offers a wide range of services that can help remove more of your team's IT burden, so they can focus more on what the want and need to do: running your business! This session will introduce you to Aptos Direct-to-Store Support, our first-level help desk for your stores; Dedicated Support, with trained client/product specialists on call during critical periods; Hardware Support, with everything from warranty management to advance exchange programs to preventive maintenance services; and technical training to help you become more efficient and independent.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

8:30-9:30 / Wednesday, May 04

Singular Commerce and The Power of One: Enabling Seamless Experiences
Ian Rawlins, Strategy Leader, Aptos
During this always-interesting and informative session, Ian Rawlins, Strategy Leader for Aptos, will share his unique perspective on how Aptos’ Singular Commerce platform strategy puts the Power of One to work to enable differentiating, efficient and seamless experiences in every channel and touch point. Ian’s session will include: An update of our vision for our Singular Commerce platform, a review and discussion of highlights from recent releases and advancements on the platform, and a discussion of what you can expect from us as we look forward over the next 12-24 months
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enteprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

9:30-10:15 / Wednesday, May 04 - Keynote

Keynote: Winning through Irrationality: Getting Inside the Mind of your Customers
Tim Ash, CEO, Sitetuners
People don't make "rational” decisions. Your web experiences may be laid out in a logical way, and that is costing you a lot of money. Understand the latest in neuromarketing research to bias visitors subconsciously, and make it more likely that they will take the desired action on your landing page. Learn the power of framing, irrational anchors, and visual biases. Find out what motivates your primitive reptilian brain, and how to skyrocket online conversion rates.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store

10:45-11:45 / Wednesday, May 04

Retail Compass: Digital Commerce and Enterprise Order Management Advisory Board
Speaker: To Be Announced
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Digital Commerce and Enterprise Order Management to participate in our Digital Commerce / OMS Advisory Board. In this session, we’ll discuss proposed investments for these solutions and their business value as part of our next-generation roadmap. You’ll also receive casino chips to vote on your preferences and priorities for future development.
Tracks: One Interaction, One Order
Products: Digital Commerce

2:10-3:00 / Wednesday, May 04

Order Complete: Leverage Warehouses to Deliver on Customer Promises
Danny Bilodeau, Aptos
Yes, you're capturing and processing customer orders, but do your warehouses feel like assets or liabilities? Ineffective warehouses can threaten your ability to deliver on customer promises and can eat up profit along the way! Learn how retailers using the right technology can turn warehouses into a competitive advantage, including a solution overview.
Tracks: One Product, One Order
Products: Merchandising/WMS, Digital Commerce

8:30-9:45 / Thursday, May 05

Topic Table: Store Compensation for Omni-Channel
Darlene Bogusz , Aptos
Seamless transactions across channels are a common retail goal for enhancing the customer experience. For our employees though, it creates sensitive questions about when they get credit for sales. This topic table will discuss the issues of compensation in an omni-channel world, taking into consideration the importance of employee motivation and consistent and fair policies.
Tracks: One Interaction, One Order
Products: Store, Enterprise Order Management

Topic Table: Omni-Channel Analytics
Speaker: TBD
You know analytics can be powerful, but are you focusing on those analytics that stand to make the biggest impact to your organization? This topic table will explore analytical capabilities such as evaluating sales activities and performance from devices and channels and maximizing value from demand vs. fulfillment analytics across the enterprise.
Tracks: One Order, One View of the Enterprise
Products: Enterprise Order Management, Analytics

10:00-10:30 / Thursday, May 05

Engage Insider: Sights, Sounds and Surveys from Aptos Engage Year One
Dave Bruno, Aptos
Aptos Engage is an opportunity to learn from people from all walks of retail. In and out of sessions, there is a lot of great conversation, networking, collaboration, discovery, and meetings. In this fun, quickly-paced 30-minute session, we'll share what's been top-of-mind from attendees in the form of surveys, interviews, and attendee experiences. Be sure to attend - you might be the star of the show!
Tracks: All
Products: All

10:30-11:00 / Thursday, May 05

Top Takeaways from Engage 2016
Dave Bruno, Aptos
Three days, four keynote speakers, six breakout tracks, nine topic table conversations, ten hours of Solution Zone meetings, and forty breakout sessions: the Engage 2016 agenda promises to deliver a bounty of insights and valuable information. There will be more than any one person – or company- couldpossibly cover. But worry not – this final session of Engage 2016 has your back.  We will recap the “aha” moments, the most valuable information and the top takeaways from three days of presentations, case studies, topic tables and workshops to ensure you leave Las Vegas armed with everything you need to hit the ground running and begin implementing change in your organization the minute you return home.
Tracks: All
Products: All


Sessions and Speakers are subject to change