One Interaction Session Descriptions

Store - POS - Digital Commerce

One Customer |  One Interaction |  One OrderOne Product | One Truth | One View of the Enterprise


8:30-10:00 / Tuesday, May 03 - General Session

Welcome: Engaging Customers Differently
Noel Goggin, CEO and Cultural Leader, Aptos
What a Difference a Year Makes! It's remarkable how much has changed since our 2015 client conference–for Aptos and our clients! After spinning off from Epicor last June, we have leveraged our independence to re-new our commitment to deliver more substantial value to our retailers, to re-energize our resources with new talent and facilities, and to re-focus our strategies on singular commerce and seamless experiences, enabled by the Cloud. In this keynote welcome address, Aptos CEO and Culture Leader Noel Goggin will present an in-depth, guided tour of where we've been, what we've accomplished and where we're headed on your behalf. You'll learn about the many improvements we've made–and continue to make–as part of a renewed, customer-centric organization; what it means and what we've done to Engage Customers Differently; how we're reinforcing this culture internally at every level with The Aptos Way, and what our clients have achieved in the past year as partners in our approach.

10:30-11:45 / Tuesday, May 03 - Keynote

Keynote: Five Dysfunctions of Team
Pat Lencioni, Founder and CEO, The Table Group According to Patrick Lencioni, business author and CEO of the The Table Group, teamwork remains the ultimate competitive advantage--both because it is so powerful and so rare. He makes the point that if you could get all the people in an organization rowing in the same direction, you could dominate any industry, in any market, against any competition, at any time. In this insightful keynote based on his runaway best-seller, The Five Dysfunctions of a Team, Pat will uncover the natural human tendencies that derail teams and lead to politics and confusion in so many organizations. Audience members will walk away with specific advice and practical tools for overcoming the dysfunctions and making their teams more functional and cohesive.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

1:00-1:50 / Tuesday, May 03

Aptos Store / Mobile Store, What's New and What's Ahead
Mark Colbert & Chris Maragoudakis, Aptos
As retailers continue to innovate with compelling customer experiences and omni-channel strategies, it's critical for store systems to evolve to support and complete the experience. Attend this session to review the latest capabilities and enhancements added to the Store/Mobile Store products, including expanded international support, OMS integration, tender discounts, best buy logic, dynamic currency conversion, AJB integration and EMV, and more.
Track: One Interaction
Product: Store

What's New and What's Next in Digital Commerce and Enterprise Order Management
Shane Desrochers & Mike Hughes, Aptos
Digital Commerce and Enterprise Order Management have become a driving force in increasing sales and improving margins across  your enterprise. Join Shane Desrochers and Mike Hughes from Aptos for a discussion on what Aptos has delivered in Digital Commerce and Enterprise Order Management as well as future plans to support your goals on enhancing the customer experience and increasing sales and profitability.
Track: One Interaction
Product: Digital Commerce

2:00-2:50 / Tuesday, May 03

The Singular Commerce Experience
Panelists: Gary Zorko, Z Gallerie; Mike Starkey, Performance Bikes; Ralph Niebles, The Art of Shaving
There is much talk in the retail industry around unified commerce or omni-channel or singular commerce, but what are retailers actual doing to deliver the true Singular Commerce experience? Join Gary Zorko from Z Galllerie, Mike Starkey from Performance Bikes, and Ralph Niebles from The Art of Shaving to learn how Singular Commerce is shaping business practices at these leading brands, and the value each one is gaining from this approach.
Tracks: One Interaction, One Order
Products: Store, DC, OMS

Hidden Gems that you may not be using on the Digital Commerce Platform
Shane Desrochers, Aptos
As a user of Aptos Digital Commerce, you know it to be a comprehensive platform that optimizes all aspects of online retailing. But many users overlook some of its richest features and and most robust, useful functions. Are you among them? Join us for this review of often-missed features that will help you become more productive in managing your digital commerce practice.
Track: One Interaction
Product: Digital Commerce

POS Hardware Initiatives: A World of Opportunities
Alex Achour, Aptos
Aptos' Store offering extends far beyond our software solutions and services. We also provide a complete range of value-added hardware services to optimize your operations, and we continue to develop this offering in step with your changing needs. Attend this session to explore our world of hardware opportunities, including: The Certified Hardware Program to reduce the cost of Store 6 updates; staging and rollout services, warranty management and our buyback program, as well as our lease-to-own and hardware-as-a-service programs.
Track: One Interaction
Product: Store

The Price is Right!
Donny Faries, Pier 1 - Maria Parto, TAOS - Wendi Wise, Active Ride
Robyn Toban, Aptos
You’re committed to not only ensuring the price is right for your diverse customer base, but also that any promotional activity is effective and productive. Join this session to hear Retailers from Active Ride, Pier 1 Imports and The Art of Shaving share insight into their pricing strategy and tactics, including markdown and markup rationalization and pricing cadence. They’ll also open up their own book of tips and tricks to show you how they maximize their time and value from using Merchandising’s Pricing and POS Promo tool.
Tracks: One Product, One Interaction
Products: Merchandising, Store

3:10-4:00 / Tuesday, May 03

Deployment in the Cloud
Mike Verdeyen, Aptos
As your solutions partners, we are committed to continually improving product deployment, upgrades and integration as part of the longer term Cloud roadmap. In this session, Mike Verdeyen, CTO of Aptos, will provide details around the key
areas that our Core Development team is focused on to make the delivery and maintainability of theAptos suite of products easier, better and faster.
Track: One Customer, One Interaction, One Product, One Truth, One View of the Enterprise
Products: Store, CRM, Merchandising, AOM, Analytics

Rapid-Fire Live Landing Page Critiques
Tim Ash, Site Tuners
Your landing page has room for improvement, but do you know how to identify it? Bring your URL, or those from your competitors, and landing page optimization expert Tim Ash, CEO of SiteTuners, will give you some quick and actionable tips to immediately improve performance. Guaranteed to be an educational and entertaining session.
Track: One Interaction
Product: Digital Commerce

4:10-5:00 / Tuesday, May 03

Can a Global Retailer Maintain One Master Configuration?
Tim Ferkel, Nike
If you've expanded into global markets or are considering that next step, you should be planning to comply with local tax and consumer protection regulations on your Aptos Store 6 POS platform. Do you need to maintain separate configurations to meet the needs of each geography? How many different configurations is too many to support your global plan? In this interactive session, our panel of retailers and experts will discuss their experiences with single and multiple configurations. We'll explore the pros and cons of maintaining one master POS configuration that adapts to local needs using conditional flows and configuration overlays, and how managing the needs of an international operation and multiple business units play into that decision
Track: One Interaction
Product: Store

Pants, Trousers, or Slacks?  How Pegasus Lighting uses Content and Copy to Drive Organic Traffic to their Website
Chris Johnson, Pegasus Lighting
Everyone knows that getting traffic to your web site can be costly, but what if there was an easy way to drive free traffic to your web site? Join Chris Johnson, CEO and President from Pegasus Lighting, as he takes you through his journey of optimizing his site’s product copy and the creation of rich educational content to drive incremental traffic. Chris will offer useful tips to help you determine what are the best words to use to increase your sales.
Track: One Interaction
Product: Digital Commerce

Allocation My Way: How to Ace Algorithms
Linda Taucher, Paper Store - Wendi Wise, Active Ride
Roybn Toban, Aptos
Having the right technology driving your allocations is a win in both performance and productivity. At the same time, there are instances where being able to customize calculations can be extremely beneficial. Join retailers Active Ride and The Paper Store and an Aptos consultant as they explain how retailers have moved away from Excel, embraced

Support Services - Beyond Maintenance
Sonia Calcagni, Megan Corsetti & John Palermo, Aptos
How well do you know Aptos support? If you think it's just what we do day-to-day to resolve issues, you may want to think again. Our support team offers a wide range of services that can help remove more of your team's IT burden, so they can focus more on what the want and need to do: running your business! This session will introduce you to Aptos Direct-to-Store Support, our first-level help desk for your stores; Dedicated Support, with trained client/product specialists on call during critical periods; Hardware Support, with everything from warranty management to advance exchange programs to preventive maintenance services; and technical training to help you become more efficient and independent.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

8:30-9:30 / Wednesday, May 04

Singular Commerce and The Power of One: Enabling Seamless Experiences
Ian Rawlins, Strategy Leader, Aptos
During this always-interesting and informative session, Ian Rawlins, Strategy Leader for Aptos, will share his unique perspective on how Aptos’ Singular Commerce platform strategy puts the Power of One to work to enable differentiating, efficient and seamless experiences in every channel and touch point. Ian’s session will include: An update of our vision for our Singular Commerce platform, a review and discussion of highlights from recent releases and advancements on the platform, and a discussion of what you can expect from us as we look forward over the next 12-24 months
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enteprise
Products: Store, Digital Commerce/OMS, CRM, Merchandising, AOM, Analytics

9:30-10:15 / Wednesday, May 04 - Keynote

Keynote: Winning through Irrationality: Getting Inside the Mind of your Customers
Tim Ash, CEO, Sitetuners
People don't make "rational” decisions. Your web experiences may be laid out in a logical way, and that is costing you a lot of money. Understand the latest in neuromarketing research to bias visitors subconsciously, and make it more likely that they will take the desired action on your landing page. Learn the power of framing, irrational anchors, and visual biases. Find out what motivates your primitive reptilian brain, and how to skyrocket online conversion rates.
Tracks: One Interaction, One Order, One Customer, One Product, One Truth, One View of the Enterprise Store

10:45-11:45 / Wednesday, May 04

Retail Compass: Store Advisory Board
Mark Colbert & Chris Maragoudakis, Aptos
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Store and Mobile Store to participate in our Store Advisory Board. In this session, we’ll discuss proposed investments for these solutions and their business value as part of our next-generation roadmap.
Track: One Interaction
Product: Store

Retail Compass: Digital Commerce and Enterprise Order Management Advisory Board
Speaker: To Be Announced
How do we chart the direction of our development investments for your Aptos solutions over the next 3+ years? With input from the retailers that use them! As your retail partners, we invite all users of Aptos Digital Commerce and Enterprise Order Management to participate in our Digital Commerce / OMS Advisory Board. In this session, we’ll discuss proposed investments for these solutions and their business value as part of our next-generation roadmap. You’ll also receive casino chips to vote on your preferences and priorities for future development.
Tracks: One Interaction, One Order
Products: Digital Commerce

1:00-2:00 / Wednesday, May 04

Store Advisory Board: Ante Up and Vote
Mark Colbert & Chris Maragoudakis, Aptos
Enough talk - now it's time to play your cards and Ante Up! As a follow-up to our Retail Compass discussions about possible new investments and directions, Store Advisory Board members will use casino chips to vote on their preferences and priorities for the future development of Aptos Store and Mobile Store.
Track: One Interaction
Product: Store

2:10-3:00 / Wednesday, May 04

Just Another Initiative or An Amazing Customer Experience?
Matt Johnson & Donny Farie, Pier 1 Imports
As retailers, our focus is on delivering an amazing customer and associate experience. Sometimes though, that focus gets lost with new project initiatives. It's important that we understand the customer and associate touch points and how each new initiative will improve on that experience through these touch points. Join Matt Johnson and Donny Faries from Pier 1 Imports to discuss how to deliver the experience that customers have come to expect.
Track: One Interaction, One Customer
Products: Store, Digital Commerce, CRM

3:30-4:20 / Wednesday, May 04

Payment and Security - What's New and What's Ahead
Darlene Bogusz & Mark Colbert, Aptos
Ryan Grogman, BRP
Technology continues to offer retailers and consumers more options to pay for goods and services. However, it's a reality that this technology is vulnerable to attacks from outside parties, which can be costly financially, but devastating in terms of brand and customer loyalty. Attend this session to review current issues and opportunities in payment and security, including certification updates for EMV/E2EE and the use of the Verifone Point Solution. We'll also demystify the components of EMV.
Track: One Interaction, One Truth
Products: AOM, Store

8:00-12:00 / Thursday, May 05

Ask the Store Experts
Chris Maragoudakis, Aptos
It’s all about you! Leverage the Store  knowledge and experience of Aptos colleagues by scheduling some one-on-one time to ask questions and discuss anything from using item extensibility to create promotional items groups more easily, creating conditional flows to manage varying regional or concept based requirements all within one master configuration, automatically dismiss input forms to reduce button clicks, or create your own topic to explore and discuss. Appointment requests are sourced on a first-come, first served basis and limited to availability, so request today!
Track: One Interaction
Product: Store

8:30-9:45 / Thursday, May 05

Topic Table: Store Compensation for Omni-Channel
Darlene Bogusz , Aptos
Seamless transactions across channels are a common retail goal for enhancing the customer experience. For our employees though, it creates sensitive questions about when they get credit for sales. This topic table will discuss the issues of compensation in an omni-channel world, taking into consideration the importance of employee motivation and consistent and fair policies.
Tracks: One Interaction, One Order
Products: Store, Enterprise Order Management

10:00-10:30 / Thursday, May 05

Engage Insider: Sights, Sounds and Surveys from Aptos Engage Year One
Dave Bruno, Aptos
Aptos Engage is an opportunity to learn from people from all walks of retail. In and out of sessions, there is a lot of great conversation, networking, collaboration, discovery, and meetings. In this fun, quickly-paced 30-minute session, we'll share what's been top-of-mind from attendees in the form of surveys, interviews, and attendee experiences. Be sure to attend - you might be the star of the show!
Tracks: All
Products: All

10:30-11:00 / Thursday, May 05

Top Takeaways from Engage 2016
Dave Bruno, Aptos
Three days, four keynote speakers, six breakout tracks, nine topic table conversations, ten hours of Solution Zone meetings, and forty breakout sessions: the Engage 2016 agenda promises to deliver a bounty of insights and valuable information. There will be more than any one person – or company- couldpossibly cover. But worry not – this final session of Engage 2016 has your back.  We will recap the “aha” moments, the most valuable information and the top takeaways from three days of presentations, case studies, topic tables and workshops to ensure you leave Las Vegas armed with everything you need to hit the ground running and begin implementing change in your organization the minute you return home.
Tracks: All
Products: All


Sessions and Speakers are subject to change